Terms and Conditions of Use and Sale (T&Cs) for Party Box

1. Presentation of the Store

Party Box is an online store specializing in the sale of party and disposable items, operating in Morocco. These general conditions govern the use of the website and the transactions carried out on it.

2. Products and Prices

The products presented on Party Box are described with the greatest possible accuracy. Prices displayed are in Moroccan Dirhams (MAD) and include all applicable taxes in Morocco. Party Box reserves the right to modify prices at any time without prior notice.

3. Orders and Payments

Customers can place orders via the website. Once the order is validated, a confirmation email will be sent. Payments can be made online via Visa/Mastercard/Paypal or cash on delivery (COD). All orders are final after payment validation.

4. Delivery and Lead Times

Delivery is ensured throughout Marrakech thanks to our logistics partners, including services like Glovo, Jibli, and other reliable carriers. Delivery times vary between 24 hours and 3 working days depending on the destination and product availability. Delivery fees are calculated based on the destination and are displayed before order confirmation. In case of customer absence during delivery, a new attempt may be made. If the order cannot be delivered after several attempts, it will be cancelled, and return fees may apply. Party Box cannot be held responsible for delays caused by carriers or exceptional circumstances (bad weather, strikes, etc.).

5. Right of Withdrawal and Returns

In accordance with Moroccan regulations, customers have 7 days from the receipt of the product to exercise their right of withdrawal. Items must be returned in perfect condition, in their original packaging. Return shipping costs are the responsibility of the customer. Refunds will be processed within 14 days after return validation.

6. Liability and Warranty

Party Box guarantees the conformity of the delivered products. In case of a defective product, the customer must contact customer service within 48 hours. Party Box cannot be held responsible for indirect damages related to the use of its products.

7. Protection of Personal Data

Party Box complies with Moroccan legislation regarding the protection of personal data. Collected information is used solely for processing orders and improving customer service. Customers have the right to access, modify, and delete their data.

8. Applicable Law and Disputes

These T&Cs are subject to Moroccan law. In case of dispute, Moroccan courts shall have sole jurisdiction.

9. Contact

For any questions, please contact us by email or via our customer service on the Party Box website.